Support
How can we help?
Choose your type of problem. Each one lists the guides that usually solve it right away and, if you still need help, an email to the team with the subject already filled in.
What's the problem?
Sorting by topic helps your message reach the right person and the answer come back faster.
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Account and sign-in
You can't sign in, forgot which sign-in method you used, want to change your email or saw an error when signing in.
Usually solves it:
app.lemoove@gmail.com
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Location and permissions
Someone doesn't show up on the map, their position is late, parts of the history are missing or the app asks for permissions you don't understand.
Usually solves it:
app.lemoove@gmail.com
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Groups and invites
The invite code doesn't work, someone joined but doesn't appear, or you want to change who manages the group.
Usually solves it:
app.lemoove@gmail.com
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Alerts, places and SOS
Arrival and departure alerts don't arrive, arrive late or too often, or SOS didn't work as expected.
Usually solves it:
app.lemoove@gmail.com
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Plans and subscriptions
You subscribed and your plan didn't change, you changed phones, want to cancel or have billing questions. Refund requests go to Apple or Google.
Usually solves it:
app.lemoove@gmail.com
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Trackers and devices
You want a tracker for your vehicle, need help with installation, or a registered device isn't sending a signal. For now, trackers are supplied only by LeMoove.
Usually solves it:
app.lemoove@gmail.com
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Privacy and personal data
You want to know what data we hold about you, correct it, get a copy, ask for deletion or ask about the privacy policy.
Usually solves it:
app.lemoove@gmail.com
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Report misuse
You think you're being followed without knowing or without having agreed, or you saw LeMoove being used to stalk someone. We take these cases seriously.
Usually solves it:
app.lemoove@gmail.com
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Anything else
Suggestions, compliments, feature ideas, partnerships or anything that doesn't fit the topics above.
Usually solves it:
app.lemoove@gmail.com
What to include in your message
With this information, we can understand the problem without asking for everything again.
- Your LeMoove account email.
- Your phone model and whether it's an iPhone or Android.
- The app version, shown on the profile screen.
- What happened, when, and what you expected to happen.
- Screenshots, if you have them. Cover anything you'd rather not show.
- Never send your password. The LeMoove team never asks for it.
Important
LeMoove is not an emergency service and support doesn't handle emergencies. If you're in danger, call your local emergency number.
If you're being stalked or threatened, contact the police. To see who can view your location, open your groups in the app. To stop sharing, leave the group or turn off location permission in your phone's settings.
Get LeMoove and invite your family
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