This guide takes you from download to your first map. It takes about five minutes, and the most important part is permissions: they decide whether alerts work with the app closed.
Before you start
- An iPhone on iOS 15.6 or later, or an Android phone on Android 7.1 or later.
- An internet connection (Wi-Fi or mobile data).
- A Google account or an Apple account.
1. Download the app
Open the download page on your phone and tap the App Store (iPhone) or Google Play (Android). The download is free.
2. Sign in
On the welcome screen, tap Sign in. On the Sign in to your account screen, choose one option:
- Sign in with Google;
- Sign in with Apple.
No password needed. By signing in, you agree to the terms of use and the privacy policy.
3. Check your name and photo
Right after signing in, the app asks you to verify your profile image and name. Check your Name and, if you like, add a photo with the Camera or from the Gallery: that’s how people in your group recognize you on the map. Tap Proceed.
4. Grant the permissions
When you reach the map, the app shows the Permissions notice and the Get Permissions button. Accept each one when the system asks:
Location “Always” (iPhone) or “Allow all the time” (Android)
This is the most important permission. With it, your group sees where you are and arrival and departure alerts work even with the app closed. If you choose “While using the app”, the app only gets your position with the screen open.
- iPhone: the system first asks “Allow While Using App”. LeMoove then asks you to switch to Always. Also keep Precise Location on.
- Android: choose Allow all the time on the system’s location screen.
Motion and fitness
This lets the app know whether you’re still, walking or in a vehicle. It’s what allows LeMoove to update less often when you’re not moving, saving battery.
Notifications
Without them, arrival alerts, other alerts and SOS won’t reach you.
Android: no battery restriction
On many Android phones, the system suspends background apps. If the app asks, let it run without battery optimization.
5. Get to know the main screen
After permissions, you’re on the map. It shows:
- the people in your group (at first, just you);
- top left, the menu button, which opens your Profile;
- top center, the group name: tap it to switch groups or pick a person;
- top right, the speech bubble for Chats and the bell for Notifications, where the alerts you receive are kept;
- in the left column, the SOS button and shortcuts to My family, Devices and Saved places.
6. Next step: your group
The map is more useful with people on it. Continue with How to create a group and invite your family or, if someone sent you an invite, How to join a group with an invite code.
If something doesn’t work
- “Location permission disabled”: open your phone’s settings, find LeMoove and allow location.
- “Background location permission disabled”: location is only allowed “while using”. Change it to “Always” or “Allow all the time”.
- Someone can’t see me on the map: in your Profile, open the Tracking status card. It shows what’s stopping your location from updating and takes you to the right system screen.
- Alerts don’t arrive: check that LeMoove notifications are on in your phone’s settings.
- “Failed to sign in”: check your internet connection and try again.
