You can delete your LeMoove account in the app itself, at any time. Deletion is permanent: afterwards, the account can’t be recovered.
Before you start
- Cancel your store subscription, if you have one. Deleting your account doesn’t cancel an App Store or Google Play subscription. See How to subscribe, change or restore a plan.
- If you manage groups, let people know: they’ll stop seeing your location, and the group passes to another member.
1. Open deletion
Open your Profile and tap Delete my account.
2. Read what happens
The Delete Account screen explains what happens to your profile, messages, history and access.
3. Check the confirmations
Under Before continuing, check the confirmations:
- I understand deletion is permanent;
- I’ve saved my important data;
- I’ve cancelled my subscriptions;
- I’m aware I won’t be able to recover the account.
If you want, choose a reason (optional). It helps LeMoove improve.
4. Type DELETE
Under Final confirmation, type DELETE in the field and tap Delete account. The app asks for one last confirmation.
If you sign in with Apple, the app may show Confirm with Apple. Tap Continue with Apple and sign in with the same Apple ID you use for LeMoove. This also removes LeMoove from the apps using your Apple ID, in your iPhone settings.
When it’s done, you’ll see: “Your account was successfully deleted.”
What gets deleted
Deletion happens right away and removes:
- your account, profile and photo;
- your locations, trip history and the places you’ve been;
- the places you created and the alerts, both yours and the ones other people set up about you;
- your direct conversations and the messages you sent in groups;
- the devices linked to the account, which stop receiving notifications.
Groups you manage pass to another member, and a group with only you in it is deleted. GPS trackers registered to your account become free to be registered again.
We only keep purchase records, for as long as the law requires. See the privacy policy.
Need help?
The screen itself has a Contact support button. You can also write to app.lemoove@gmail.com. Learn how we handle data in privacy and security and in the privacy policy.
If something doesn’t work
- “We couldn’t delete your account right now”: try again later with a good connection.
- “That Apple ID isn’t the one for this account”: when confirming with Apple, sign in with the Apple ID you use for LeMoove.
- The subscription is still being charged: it’s cancelled through the store, not by deleting your account.
